If life is in danger, call Triple Zero (000). Crisis support is available 24 hours a day, 7 days a week.

Connect Hub

A welcoming space to be heard and supported. No appointment needed.

Our Connect Hub is a free, walk-in, face-to-face service designed to support you through whatever you're facing. No issue is too big or too small. Whether you're looking for someone to talk to, need help navigating local services, or just want to feel heard, our trained crisis supporters and Connectors are here to help.

You'll be met with compassion, understanding, and practical support in a safe and non-judgemental environment. After your conversation, we'll walk alongside you to explore next steps, including referral options to other low or no-cost services and programs that may suit your needs.

Sometimes it just helps to talk. Two women in conversation over a cup of tea at a Lifeline Connect Hub, Shellharbour and Wollongong.
Two people talking at a small round table at the Connect Hub, beside a Lifeline Connect welcome card and a rack of support brochures.

Current hours and locations

  • Tuesdays at Stockland Shellharbour: 11am to 2pm, Level 1, outside City Beach, 211 Lake Entrance Road, Shellharbour
  • Thursdays at Wollongong Library: 12pm to 3pm, 41 Burelli St, Wollongong

Excludes public holidays. Times and days are subject to change.

Join us at the Connect Hub

  • No concern is too big or too small
  • Free service
  • Non-judgemental and supportive environment
  • Promoting social inclusion and community connection
  • Connecting you to local support
  • No referral required
  • No appointment needed

Partner with us to support our community

We're building a network of trusted services to ensure help seekers are connected to the most relevant, up-to-date, and compassionate support available.

If you're a service provider offering low or no-cost programs, counselling, community support, housing, financial assistance, or other valuable resources, we invite you to register your details with us. By joining our referral network, you'll help our Connectors guide individuals toward the right supports at the right time.

Let's work together to make sure no one faces their challenges alone.

Need someone to talk to?

Our trained Telephone Crisis Supporters are available 24 hours a day, 7 days a week.

Call now

If life is in danger, call 000.

Register your organisation today

Tell us about your service and our Connectors will add you to the referral network. Enquiries go to our programs team.

What you offer, who it is for, and whether it is free or low cost.

Fields marked with an asterisk are required.

Protected by reCAPTCHA. Google's privacy policy and terms apply.

Partner with us to support our community
13 11 14