Crisis Support Volunteer

Lifeline’s volunteers give their time, energy and expertise generously to achieve our Vision of an ‘Australia free of suicide’, so that no person has to face their darkest moments alone.’ Lifeline South Coast is truly grateful for the support of our volunteers, who help us achieve our Vision.

How to become a volunteer

To become a telephone volunteer crisis supporter for Lifeline’s 24-hour Crisis Support service – 13 11 14 – you’ll need to undertake extensive training, make a commitment to shifts, and meet further selection criteria. This is to ensure you’ll be confident, skilled, and able to provide support to Lifeline’s callers in their time of emotional distress and crisis.

Lifeline South Coast is offering three training courses in 2022. A compulsory information night for each course will be held in Wollongong. You must attend the information night to be eligible to apply.

This is a very rewarding volunteer opportunity.

What does a crisis supporter do?
  • Once accepted, you will complete training to become a qualified Crisis Supporter
  • Depending on your training, you will respond to people in need of support on the phone, via web chat or through Lifeline Text
  • You will listen to what’s going on for the person who has contacted you.
  • If needed, you will create safety plans for help seekers
What traits do I need to have?
  • Good listener
  • Empathetic
  • Compassionate
  • Committed to helping others
  • Desire to make a positive difference

Course cost

  • Standard $350
  • Concession $250 (available to those who work less than 16 hours per week)

Expressions of interest

If you would like to volunteer, it is essential you attend information night to qualify. Please check future training rounds below.

Questions

If you would like to speak with someone about volunteering with Lifeline South Coast as we would love to hear from you. Please reach out to our training team on cswt@llsc.org.au

Next steps

To become a telephone volunteer crisis supporter for Lifeline’s 24-hour Crisis Support service – 13 11 14 – you’ll need to undertake extensive training, make a commitment to shifts, and meet further selection criteria. This is to ensure you’ll be confident, skilled, and able to provide support to Lifeline’s callers in their time of emotional distress and crisis.

2022 Intakes

Intake 1: January – course full

Intake 2: May (Nowra) – information night to be held on 16 March at 6:00PM. Please read course information.

Intake 3: September (Wollongong) – information night to be held on 6 July at 6:00PM. Please read course information.

REGISTER HERE

Important documents

Please read the following documents before attending one of our training information sessions

  1. Student Volunteer Crisis Supporter Position Description
  2. CSWT Pre Enrolment Information Booklet
  3. Frequently asked questions about Volunteer Crisis Supporter training

If you have any further questions, please email our training team on cswt@llsc.org.au.

The Lifeline South Coast Volunteer Crisis Support Training Course is proudly sponsored by BlueScope WIN Community Partners.

For 24-hour telephone crisis support, call Lifeline on 13 11 14

If life is in danger, call 000

Lifeline South Coast would like to acknowledge the lives that have been lost to suicide. We are committed to supporting those with a lived experience of suicide and aim to reduce the stigma around seeking help for poor mental health and suicidal crisis.