Crisis Support Volunteer

Help Lifeline save lives

Lifeline provides a National Telephone Crisis Support Service on 13 11 14.

The service aims to support people in their time of emotional distress or crisis.

The Crisis Supporters operating this service at Lifeline South Coast are volunteers and work from offices in Wollongong.

How To Become A Volunteer

To become a Volunteer Crisis Supporter for Lifeline’s 24 Hour Crisis Support Service you will need to successfully complete the National Crisis Supporter Training Course, make a commitment to regular shifts and pass a National Criminal Record check. This will ensure you will be confident, skilled and able to provide support to Lifeline’s callers in their time of need. The training course includes e-learning, face-to-face training sessions, practice sessions, observation of accredited Crisis Supporters, skill role plays and assessments.

Lifeline South Coast offers training under Lifeline Australia RTO 88036. Please view information from Lifeline Australia regarding our National Training Program by visiting the Lifeline Australia website.

Lifeline South Coast is offering three training courses in 2021. A compulsory information night for each course will be held in Wollongong. You MUST attend the information night to be eligible to apply.

Useful Documents

Please read the following documents before attending one of our training information sessions

  1. Student Volunteer Crisis Supporter Position Description
  2. CSWT Pre Enrolment Information Booklet
  3. Frequently asked questions about Volunteer Crisis Supporter training

If you have any further questions, please email our training team on

The Lifeline South Coast Volunteer Crisis Support Training Course is proudly sponsored by BlueScope WIN Community Partners.


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For 24-hour telephone crisis support, call Lifeline on 13 11 14

If life is in danger, call 000

Lifeline South Coast would like to acknowledge the lives that have been lost to suicide. We are committed to supporting those with a lived experience of suicide and aim to reduce the stigma around seeking help for poor mental health and suicidal crisis.