Crisis Support Training
Lifeline’s volunteers give their time, energy and expertise generously to achieve our Vision of an ‘Australia free of suicide’, so that no person has to face their darkest moments alone.’ Lifeline South Coast is truly grateful for the support of our volunteers, who help us achieve our Vision.
How to become a volunteer
To become a telephone volunteer crisis supporter for Lifeline’s 24-hour Crisis Support service – 13 11 14 – you’ll need to undertake extensive training, make a commitment to shifts, and meet further selection criteria. This is to ensure you’ll be confident, skilled, and able to provide support to Lifeline’s callers in their time of emotional distress and crisis.
Our Telephone Crisis Supporter Workplace Training (CSWT) is a Nationally Recognised Training program delivered on behalf of Lifeline Australia (RTO 88036). We will offer a number of training courses in 2023. A compulsory information night for each course will be held in Wollongong. You must attend the information night to be eligible to apply.
This is a very rewarding volunteer opportunity.
What does a crisis supporter do?
- Once accepted, you will complete training to become a qualified Crisis Supporter
- Depending on your training, you will respond to people in need of support on the phone, via web chat or through Lifeline Text
- You will listen to what’s going on for the person who has contacted you.
- If needed, you will create safety plans for help seekers
What traits do I need to have?
- Good listener
- Empathetic
- Compassionate
- Committed to helping others
- Desire to make a positive difference
Course cost
- Standard $350
- Concession $250 (available to those who work less than 16 hours per week)
Expressions of interest
If you would like to volunteer, it is essential you attend information night to qualify. Please check future training rounds below.
Questions
If you would like to speak with someone about volunteering with Lifeline South Coast as we would love to hear from you. Please reach out to our training team on cswt@llsc.org.au
Next steps
To become a telephone volunteer crisis supporter for Lifeline’s 24-hour Crisis Support service – 13 11 14 – you’ll need to undertake extensive training, make a commitment to shifts, and meet further selection criteria. This is to ensure you’ll be confident, skilled, and able to provide support to Lifeline’s callers in their time of emotional distress and crisis.
2023 Intakes
Intake 1: 18 Jan–16 Feb – course full
Intake 2: 16–26 May (Nowra) – course information here. Compulsory info night on 15 Mar 2023.
Intake 3: 5 Sep–13 Oct (Wollongong) – course information here. Compulsory info night on 5 July 2023.
To apply to become a Volunteer Crisis Supporter, you must attend an information night. Please register via the button below.
Important documents
Please read the following documents before attending one of our training information sessions.
- Student Volunteer Crisis Supporter Position Description
- CSWT Pre Enrolment Information Booklet
- Frequently asked questions about Volunteer Crisis Supporter training
If you have any further questions, please email our training team on cswt@llsc.org.au.
The Lifeline South Coast Volunteer Crisis Support Training Course is proudly sponsored by BlueScope WIN Community Partners.
