Accidental Counsellor Blended Delivery (eLearning & classroom)

Basic skills for helping someone in distress


Accidental Counsellor is an awareness training program designed to provide you with some knowledge and skills to recognise, respond and refer when supporting someone who is experiencing an emotional crisis.

The course will provide you with basic skills and a structure to enable you to provide immediate support and assistance using the ‘Recognise, Respond, Refer’ model.

Recognise when a person is in crisis,
Respond in an appropriate and compassionate manner, and
Refer the person to a suitable service.

The skills learnt in the Accidental Counsellor course can be applied in many contexts, and will provide participants with skills in active listening, calming and effective gentle questioning. You will also learn how to ask openly about suicide risk and respond safely whatever the answer.

The course is open to anyone and no pre-existing skills or knowledge are required. 

Course Delivery

5-hour blended learning Structure
eLearning: 1.5 hrs online, self-paced
Group session: 3.5 hours delivered by Lifeline Trainers

This program is a Community Connector initiative.

For 24-hour telephone crisis support, call Lifeline on 13 11 14

If life is in danger, call 000

Lifeline South Coast would like to acknowledge the lives that have been lost to suicide. We are committed to supporting those with a lived experience of suicide and aim to reduce the stigma around seeking help for poor mental health and suicidal crisis.