Accidental Counsellor (Blended) Workplace Training

Learn basic skills to support someone experiencing crisis and facilitate safe conversations surrounding suicide.


Employers are increasingly aware of their responsibility to support the mental health and wellbeing of their employees, as well as provide suicide awareness and prevention initiatives in the workplace. 

The Accidental Counsellor (Blended) workshop supports employers to holistically meet these responsibilities, providing participants with a toolbox of counselling skills that they can utilise to support colleagues and customers – as well as family, friends, and strangers – who may be experiencing crisis, or be at risk of suicide. Applicable across many contexts, the course provides attendees with a structure to deliver immediate assistance using the ‘Recognise, Respond, Refer’ model, and supports them to develop skills in active listening and gentle questioning. Participants also learn how to openly ask about suicide risk, respond in a safe and supportive way, and refer to the appropriate support services.

The blended training model allows participants to undertake eLearning at their own convenience, and plenty of opportunities to ask questions and share personal experiences during the interactive virtual classroom.

Building the counselling skills and confidence of employees to help those in crisis and facilitate open conversations surrounding suicide not only supports the individuals in need. It also fosters a healthier, happier, and more resilient workplace, and has a direct impact on business goals, employee retention, and workplace productivity as a result.

For 24-hour telephone crisis support, call Lifeline on 13 11 14

If life is in danger, call 000

Lifeline South Coast would like to acknowledge the lives that have been lost to suicide. We are committed to supporting those with a lived experience of suicide and aim to reduce the stigma around seeking help for poor mental health and suicidal crisis.